Slowdive — Terms of Use
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Version: 10 December 2025
These Terms of Use (the “Terms”) constitute a legally binding agreement between you and Slowdive Ltd regarding your access to and use of the Slowdive mobile applications, websites and related services (collectively, the “Services”).
By creating an account, downloading, accessing or using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Services.
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1. Contracting Entity, Payment Partners and Key Definitions

Contracting Entity.
 The Services are provided to you by Slowdive Ltd, a company registered in Malta with registration number C99274 and registered address at:
Slowdive Ltd
12 office 1, Trejqet Huggiega, Triq Victor Scerri
Naxxar, NXR 1032
Malta
(“Slowdive Ltd”, “Slowdive”, “we”, “us” or “our”). Slowdive Ltd is your contracting entity for the provision of the Services and your counterparty under these Terms.
Payment collection partners.
 In certain Territories (as defined below), we work with independent payment collection partners that are authorised to receive payments on our behalf. These partners include, among others, ASCETIX INC., a corporation organised and existing under the laws of the State of Delaware, United States of America, incorporated on 28 July 2025 under file number 10275025, with its registered office at:
ASCETIX INC.
8 The Green, Suite R
Dover, DE 19901
USA
(“Ascetix”). Ascetix is an independent third-party payment collection partner that, in certain Territories, is authorised to act as our limited payment collection agent (a Payment Entity, as defined below) and as a service provider for billing, payment collection and related support, as described in Section 4.
Contact.
 Legal and support enquiries: support@slowdive.app (subject: “Legal/Terms”).
Key Definitions.
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2. Eligibility and Accounts

2.1 Minimum age.
 You must be at least:
to use the Services. If you are under the applicable age, you must have your parent or legal guardian’s consent to use the Services, and such person must review these Terms with you.
2.2 Accuracy of information.
 You are responsible for providing accurate, current and complete information when creating or managing your account and for keeping such information updated.
2.3 Account security.
 You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect unauthorised access to your account, you must notify us promptly at support@slowdive.app.
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3. Subscriptions, Free Trials, Renewal Notices and Cancellation

3.1 Auto-renewal.
 Subscriptions renew automatically at the end of each billing period (for example, monthly or annually) unless cancelled in accordance with this Section 3. You authorise us (or our Merchant of Record, Payment Processor or Payment Entity, as applicable) to charge the applicable Subscription fees and any applicable taxes to your chosen payment method at each renewal.
3.2 Renewal and free trial notices.
 Where required by applicable law and our policies, we will send:
3.3 How to cancel (“click-to-cancel”).
 You can cancel a web Subscription at any time via our online cancellation portal:
https://promo.slowdive.app/cancel​
Cancellation via this portal is designed to be simple and not more burdensome than subscribing. Unless otherwise stated at the time of cancellation, your cancellation will take effect at the end of the current billing period and you will not be charged for subsequent periods.
3.4 Store purchases (Apple / Google).
 If you subscribed via an app store, your Subscription is managed by that store, and you must manage and cancel it through the store’s account settings:
In such cases, the store’s billing and refund rules apply in addition to these Terms.
3.5 PayPro purchases.
 If your order was processed by PayPro Global acting as Merchant of Record (see Section 4.1), you may contact us at support@slowdive.app (including your PayPro order number) for assistance with cancellations and we will coordinate with PayPro Global as needed.
3.6 Effect of cancellation.
 After you cancel, you will continue to have access to paid features until the end of the then-current billing period. After that, your account will either revert to a free tier (if available) or be deactivated, and you will not be charged for subsequent periods.
3.7 Changes to prices and plans.
 We may change Subscription prices and plan features from time to time. We will provide you with advance notice of any material changes to your existing plan, as required by law. Price changes will apply at your next billing date after the effective date of the change. If you do not agree to a price change, you may cancel your Subscription before the change takes effect.
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4. Merchant of Record, Payment Processing, Billing Platform and Payment Entities

4.1 Merchant of Record (PayPro Global).
 For certain Territories and payment methods, we use PayPro Global as our Merchant of Record (“MOR”). Where PayPro Global acts as MOR:
Your invoice may therefore list PayPro Global as the seller of record. Slowdive Ltd remains responsible for providing access to and operation of the Services under these Terms.
4.2 Payment Processors (Adyen and Braintree).
 We use Adyen and Braintree as our Payment Processors to securely process card and alternative payments. These Payment Processors process your payment card details and related payment information in accordance with their own terms and privacy policies and with our Privacy Policy.
4.3 Billing Platform (Recurly).
 We use Recurly as our Billing Platform to manage Subscriptions, recurring billing, proration, dunning and related account lifecycle events. Recurly coordinates recurring charges and account status with the Payment Processor and the Services.
4.4 Taxes.
 Unless expressly stated otherwise, our prices are exclusive of any applicable taxes (such as VAT, GST, sales or use taxes). Applicable taxes are calculated and added at checkout based on your Territory and other tax-relevant information and are reflected on your invoice.
4.5 Appointment of Payment Entities (limited payment collection agents).
 For certain Territories and payment methods where no Merchant of Record is used under Section 4.1, Slowdive Ltd may designate one or more Payment Entities to act as its limited payment collection agents solely for the purposes of accepting and processing payments for Subscriptions and other fees relating to the Services. Each Payment Entity is authorised to receive payments from you on behalf of Slowdive Ltd.
4.6 Automatic determination of Payment Entity.
 We may automatically determine, through our systems, which Payment Entity (if any) will collect your payment for a given transaction. This determination is made on the basis of objective criteria, which may include:
The Payment Entity that applies to your transaction will be clearly identified during the checkout process and/or in your invoice or receipt.
4.7 Legal effect of payment to a Payment Entity.
(a) Payment of the applicable fees to a Payment Entity is deemed payment to Slowdive Ltd and fully discharges your payment obligation for the relevant billing period under these Terms.
(b) Each Payment Entity acts solely as a limited payment collection agent for Slowdive Ltd. A Payment Entity does not itself supply the Services and, unless we expressly state otherwise in a specific offer, is not your contracting entity for access to or use of the Services.
(c) The appointment or use of a Payment Entity does not affect the identity of the contracting entity under these Terms (Slowdive Ltd), nor the governing law and jurisdiction set out in Section 14.
4.8 Payment Entity for certain Territories (ASCETIX INC.).
 Without limiting Sections 4.5–4.7, for Users whose billing address, payment method, selected currency and/or other relevant criteria indicate that they are located in the United States or in any other Territory that we may designate from time to time, the Payment Entity may be:
ASCETIX INC., a Delaware corporation with registered office at
8 The Green, Suite R, Dover, DE 19901, USA (“Ascetix”).
Ascetix is an independent payment collection partner that acts as our limited payment collection agent for the purposes of this Section 4. The use of Ascetix as Payment Entity for your transaction will be indicated at checkout and/or in your invoice or receipt. The fact that your payment is collected by Ascetix does not change the contracting entity under these Terms (which remains Slowdive Ltd) or the governing law and jurisdiction set out in Section 14.
4.9 Updates to Payment Entities and allocation rules.
 We may update from time to time:
(a) the list of Payment Entities; and
(b) the internal allocation rules used to determine which Payment Entity is assigned to a given transaction, for example to reflect changes in our corporate structure, tax and financial regulations, card scheme requirements or sanctions and export control rules.
Any such update will not, by itself, constitute a modification of your contracting entity. The Payment Entity applicable to your transaction will always be disclosed at checkout and/or in your invoice or receipt and will not affect your statutory consumer rights. The current list of Payment Entities and their indicative Territories is set out in Annex A.
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5. Refunds and Right of Withdrawal

5.1 Site purchases (web payments).
 For purchases made on our Website, please submit refund requests via our web refund portal:
https://promo.slowdive.app/refund​
You may also contact us at support@slowdive.app for assistance, but the refund portal is the primary channel. We may ask you to provide information such as your Invoice ID, email, country, purchase date, plan type and reason for refund, in line with our Refund & Cancellation Policy.
5.2 App Store purchases (Apple / Google).
In both cases, we recommend that you also submit our web refund form at https://promo.slowdive.app/refund so we can track your case and assist where possible.
5.3 PayPro purchases.
 For orders processed by PayPro Global as Merchant of Record, contact support@slowdive.app with your PayPro order number. We will review your request and, where applicable, coordinate with PayPro Global in accordance with our Refund & Cancellation Policy and applicable law.
5.4 EU/EEA 14-day right of withdrawal (digital content/services).
 If you are a consumer resident in the European Union or the European Economic Area, you generally have a legal right to withdraw from a distance contract within 14 days from the day of conclusion, subject to the specific rules for digital content and services.
By starting to use a Subscription during the withdrawal period (for example, by accessing paid content), you:
5.5 Switzerland (contractual 14-day right).
 We provide a 14-day contractual right of withdrawal for Swiss consumers in line with our Refund & Cancellation Policy. The scope and conditions of this contractual right are described in that Policy. You can submit requests via https://promo.slowdive.app/refund.
5.6 Local consumer rights preserved.
 Nothing in this Section 5 limits mandatory consumer rights that apply in your jurisdiction (for example, statutory warranty or cooling-off rights). If there is a conflict between these Terms and mandatory local law, the latter prevails.
5.7 Money-Back Guarantee (Goodwill).
 Where stated in our Refund & Cancellation Policy, we may offer a time-limited money-back guarantee as a goodwill gesture, subject to the conditions specified there (for example, time limits, usage thresholds and one-time applicability). Such guarantees are in addition to your statutory rights and do not affect them.
5.8 Data minimisation for refunds.
 We collect only the minimum information necessary to process refunds and cancellations, as listed in our Refund & Cancellation Policy (purpose, legal basis, retention). For more details, see our Refund & Cancellation Policy at:
https://slowdive.app/refundPolicy​
and our Privacy Policy at:
https://slowdive.app/engPolicy​
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6. License and Acceptable Use

6.1 License.
 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business purpose.
6.2 Restrictions.
 You must not:
6.3 Acceptable Use.
 You may not upload, post, transmit or otherwise make available through the Services any content that:
We may suspend or terminate your access to the Services for material or repeated violations of this Section.
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7. Content, Intellectual Property and Takedowns (DMCA)

7.1 Ownership.
 Slowdive and its licensors retain all rights, title and interest in and to the Services, including all software, code, graphics, text, interfaces and other content (excluding your User Content). All trademarks, logos and service marks displayed in the Services are the property of their respective owners. Nothing in the Services grants any licence or right to use any trademark without the prior written permission of the owner.
7.2 User Content.
 You retain ownership of content you submit, upload or otherwise provide to the Services (“User Content”). By providing User Content, you grant Slowdive a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display and otherwise use such User Content solely for the purpose of operating, maintaining and improving the Services.
You are responsible for ensuring that your User Content and our use of it in accordance with these Terms do not infringe any third-party rights or violate applicable law.
7.3 Notice of infringement (DMCA).
 If you believe that your copyrighted work has been copied or used in the Services in a way that constitutes infringement, you may send a notice to our designated agent under the U.S. Digital Millennium Copyright Act (“DMCA”) containing:
Designated DMCA Agent (contact details to be completed by Slowdive):
[Name], Slowdive Ltd
[Postal address]
Email: dmca@slowdive.app
[Phone]
7.4 Counter-notice.
 If your content was removed or disabled as a result of a DMCA notice and you believe that such removal or disabling was a mistake or that you have the right to use the material, you may send us a counter-notice in accordance with 17 U.S.C. §512(g). We may restore the material if appropriate under the DMCA.
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8. Translations and Language

We may provide translations of these Terms and other policies in French, German, Spanish and/or other languages for convenience. If any discrepancy arises between a translated version and the English version, the English version prevails to the extent permitted by applicable law.
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9. Privacy and Service Providers

Your use of the Services is governed by our Privacy Policy, available at:
https://slowdive.app/engPolicy​
We use third-party providers for analytics, communications, experimentation and error tracking, including Mixpanel, MailerLite, GrowthBook, Sentry and others, as described in the Privacy Policy and in our data-processing agreements. We do not use Amplitude Analytics or Customer.io.
These service providers may include independent third parties and, where applicable, our Affiliates. In particular, for Users in certain Territories, Ascetix (ASCETIX INC.) acts as an independent service provider and may act as a Payment Entity (limited payment collection agent) for billing, payment collection, fraud prevention, accounting and related support services in connection with your use of the Services.
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10. Service Changes, Interruptions and Credits

We aim for high availability of the Services but do not guarantee that they will be uninterrupted or error-free.
Definitions such as “Service Interruption” and “Service Credit”, as well as the criteria and process for receiving a service credit or a pro-rata refund in case of certain service issues, are set out in our Refund & Cancellation Policy at:
https://slowdive.app/refundPolicy​
Where the criteria in that Policy are met, you may be entitled to a service credit of up to 30 days of access (or a pro-rata refund where applicable), subject to the conditions specified there.
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11. Disclaimers

To the extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
We do not warrant that:
Nothing in these Terms excludes or limits any warranty or remedy that cannot be excluded or limited under applicable law.
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11. Health and Medical Disclaimers

11.1 General wellness; no medical or mental health advice.
 The Services provide mindfulness, relaxation, sleep and general wellness content. The Services, and any information, exercises or recommendations made available through the Services, are intended for general informational and wellness purposes only. They are not intended to and do not provide medical advice, mental health or psychological counselling, psychotherapy, clinical care, diagnosis or treatment of any disease, condition or disorder.
11.2 No health care provider; no medical device.
 Slowdive is not a health care, mental health or medical device provider. The Services are not a medical device and are not intended to be used for the purposes of diagnosis, cure, mitigation, treatment or prevention of disease or other medical or mental health conditions. Only a licensed physician, psychologist, psychiatrist or other qualified health care provider can provide medical advice, diagnosis or treatment.
11.3 No doctor–patient relationship.
 Your use of the Services, including any communications with us, does not create a doctor–patient, therapist–patient or any other health care professional–patient relationship between you and Slowdive or between you and any of our employees, contractors or partners.
11.4 Do not disregard professional advice.
 You should not rely on the Services as a substitute for professional medical or mental health advice, diagnosis or treatment. You must not disregard, avoid or delay seeking advice from a qualified health care provider because of information or content you have accessed through the Services. Do not start, stop or change any medication or treatment plan based solely on information obtained through the Services.
11.5 Emergencies and crisis situations.
 The Services are not designed for use in emergencies or crisis situations and are not a suicide prevention, crisis or emergency service. If you believe that you may harm yourself or others, or if you are experiencing a medical or mental health emergency or crisis, you must immediately call your local emergency number (such as 911 in the United States), contact your local suicide prevention or crisis hotline, or go to the nearest emergency department.
11.6 No guarantees of outcomes.
 While some third-party research suggests that mindfulness and similar practices may support general wellbeing, we do not represent or warrant that any particular physical, mental health or therapeutic outcome will result from your use of the Services.
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12. Limitation of Liability

To the extent permitted by law:
The limitations in this Section 12 do not apply to liability that cannot be limited under applicable law (for example, certain liability for death or personal injury caused by negligence, or for intentional misconduct).
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13. Termination

13.1 By you.
 You may terminate these Terms at any time by cancelling your Subscription as described in Section 3 and discontinuing use of the Services.
13.2 By us.
 We may suspend or terminate your access to the Services (in whole or in part) where:
Where required by law, we will give you prior notice and an opportunity to remedy the breach before termination.
13.3 Effect of termination.
 Upon termination:
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14. Governing Law and Jurisdiction; Consumers’ Rights

14.1 Governing law and jurisdiction.
 These Terms are governed by the laws of Malta, without regard to conflict-of-law rules. The courts of Malta have non-exclusive jurisdiction over any disputes arising out of or in connection with these Terms or the Services.
14.2 Consumers’ mandatory rights.
 If you are a consumer resident in the EU/EEA, the UK or another jurisdiction with mandatory consumer protection laws, you may also bring claims in the courts of your place of domicile where such rights are mandatory. Nothing in these Terms deprives consumers of protections afforded by mandatory law in their country of residence.
14.3 Payment Entities.
 The appointment or use of any Payment Entity under Section 4 does not change:
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15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, our business, or applicable laws and regulations.
If we make material changes (for example, affecting your rights or obligations), we will notify you by email and/or by an in-product notice at least 7 days before the changes take effect, unless applicable law requires a different notice period. The updated Terms will be effective as of the date indicated in the “Version” line above.
If you do not agree to the updated Terms, you should cancel your Subscription and stop using the Services before the changes take effect. Continued use of the Services after the effective date constitutes your acceptance of the updated Terms.
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16. Contact; Cancellations and Refunds (Quick Links)

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Annex A – Payment Entities and Territories

We may appoint Payment Entities (including independent payment collection partners and, where applicable, our Affiliates) to act as our limited payment collection agents in certain Territories in accordance with Section 4 of these Terms.
Slowdive Ltd (Malta)
ASCETIX INC. (United States)
We may update this Annex A from time to time by publishing an updated version on the Website or by updating the information presented at checkout. The version of this Annex A in force at the time of your purchase will apply to that purchase. Updates to this Annex A do not change the contracting entity or the governing law and jurisdiction under Sections 1 and 15 of these Terms.
Extended
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